FAQS

Shipping
I just placed an order. How long before it will be shipped?


Payment
Which payment options does KidsFashion101.com accept?
Which credit cards and debit cards can I use?


General
If I find a better price at another website, will KidsFashion101.com match it?
Why does KidsFashion101.com ask for my email address? Will I get spam emails after I give it to you?


Return & Exchange
If I need to return an item, do I have to pay the postage?
Are any items nonreturnable?


Taxes
Will there be sales tax added to my order?

Shipping

Q:I just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible. If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame. We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.
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Payment

Q:Which payment options does KidsFashion101.com accept?
A: We accept credit cards, debit cards, and PayPal.
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Q:Which credit cards and debit cards can I use?
A: KidsFashion101.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
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General

Q:If I find a better price at another website, will KidsFashion101.com match it?
A: We believe you'll find the best selection and the best prices here at KidsFashion101.com. But if you find a good deal you think we should know about, please contact our Customer Service department. We'll look into it and let you know. A price match must be requested before placing your order with us. We will not go back and price match after your order has been placed.
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Q:Why does KidsFashion101.com ask for my email address? Will I get spam emails after I give it to you?
A: Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.
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Return & Exchange

Q:If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.
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Q:Are any items nonreturnable?
A: Most of our items can be returned, including Sale and Clearance merchandise. However, personal items such as makeup, swimwear, and underwear cannot be returned. Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the store tags still attached.
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Taxes

Q:Will there be sales tax added to my order?
A: We are required by law to charge sales tax on orders shipped to New York and California. New York customers will pay between 4% - 8.5% (depending on zip code), and California customers will pay between 7.5% -7.75%. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added. 
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